We have a 7 days return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note that return shipping fees will be covered by you. Unfortunately we do not do cash or credit card refunds, returned items value will be redeemed as store credit that is valid for 1 year. Shipping fees will not be refunded.

To start a return, you can visit the return center and send us a return request. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return followed by an approval will be donated on your behalf to goodwill. 

You can always contact us for any return question at customerservice@shopteejayz.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item using your store credit. 

To start a return, you can visit the return center and send us a return request. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return followed by an approval will be donated on your behalf to goodwill. 

Please note you will be responsible for scheduling and covering all associated shipping costs.

We recommend using a trackable postal service when returning items to us.

Once we receive your goods, we will inspect them to make sure they meet the return criteria. If illegible we will  then credit your account or share a gift card with you which you can redeem on the website within 1 year.

Refunds

Unfortunately we do not do cash or credit card refunds, returned items value can be redeemed as store credit that is valid for 1 year. Shipping fees will not be refunded.